Privacy policy
The type of personal information we collect
Silvan Architects collects information provided by users of the site who contact us from the website via email or contact form. This includes the names and contact details (phone number, email address, home address) of clients. Additionally, information is collected automatically about visits to our website (see ‘use of cookies’ below).
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have an enquiry or request
You wish to hear about our services, projects and events
You would like to enter into a contract with us for architectural services
We use the information that you have given us in order to:
To deal with your enquiries and requests
To communicate with you about our services, projects and events
To meet our contractual commitments to you
To manage services we provide to you
Who we share your personal data with
It is likely that we will need to share your data with business partners, collaborators, suppliers, local authorities and others in order to provide the services you require.
If you choose to remove consent for use of your data in this way we may be limited in the scope of services we can provide to you, eg. not able to directly coordinate with structural engineers, nor submit planning applications on your behalf.
We may also need to share your data if legally required by the police or for regulatory reasons.
When we do use other third-party providers (eg. for emailing newsletters) we will obtain your constent independantly to use your data for this purpose. We strive to ensure that all third-party providers are GDPR compliant.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
Data security / How we protect your information
We strive to ensure that personal information you give us is treated securely. However, please be aware that communications over the internet is not secure and may route through other countries. The information you provide to us via this website may be transferred to countries outside the European Union (eg Google has servers in the US). We strive to follow guidance by the Information Commissioner’s Office regarding this issue.
We keep contact and project details for a minimum of 6 years from completion of your project, in line with our contract liability periods.
We continue to review and update our security and privacy measures to protect all personal information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details below if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the details below. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk
Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites function, or work more efficiently, as well as to provide information. This website utilises essential and non-essential types of cookie within the structure of the site itself and also via third parties such as Google Analytics and embedded video hosted elsewhere. Sometimes this website may contain video or animation footage hosted by a third party such as YouTube or Vimeo. Playing these videos may set cookies on your computer once you click on the video player.
We use Google Analytics for our own marketing purposes in order to monitor traffic on the website. Google Analytics uses cookies to help us analyse how website visitors use our site. We use the information in order to identify areas for improvement in the content and navigation of the site.
You can stop cookies being downloaded by adjusting your browser settings but doing so will restrict the functionality of this website. You can find more information about cookies at www.allaboutcookies.org and you can also opt out of being tracked by Google Analytics.
Our contact details
Name: Silvan Architects Ltd
Office Address: 1-4 Daniel Mews, Bath, BA2 6NG
Phone Number: 07791090588
E-mail: hello@silvanarchitects.com
This document was last updated in June 2022.